Legal

Refund Policy

Last updated: 5 July 2026

Clear, fair cancellation and refund terms for monthly and annual subscriptions.

01Overview

We want MenuCliQ to be fair and low-risk. This policy explains exactly when you can cancel, how refunds are calculated for monthly and annual plans, and how to request one.

The headline: annual subscribers get the unused portion refunded if they cancel mid-term; monthly subscribers can cancel for a full refund within 3 days of the billing date.

02Cancellation & refund by plan

Monthly plan

You may cancel and request a refund within 3 (three) days of your billing date. Cancel within this window and that month's charge is fully refunded and your subscription ends. After the 3-day window, the current month is non-refundable, but you can still cancel any time to stop all future billing.

Example: billed on the 5th — cancel by the 8th → full refund. Cancel on the 20th → no refund for that month, and no further charges.

Annual plan

You may cancel at any time during the year. We refund the unused portion of your subscription on a pro-rata basis — the amount for the complete period remaining after your cancellation date. The time already used is not refunded.

Example: paid for 12 months and cancel after 4 → the remaining 8 months are refunded pro-rata (annual fee × 8 ÷ 12), less any non-refundable items below.

Pro-rata refunds are calculated on the amount actually paid for the plan term. Any promotional discount you received is applied to the calculation.

03Non-refundable charges

The following are not refundable:

One-time setup, onboarding, or training fees (if any).
Hardware and third-party charges (e.g. printers, payment-gateway fees).
Months already consumed on a monthly plan after the 3-day window.
The elapsed/used portion of an annual plan.

04How to request a refund

To cancel and request a refund:

Email support@menucliq.com from your registered email, or raise a request from your dashboard.
Include your restaurant name and registered mobile number so we can verify the account.
We'll confirm your cancellation and the refund amount (if any) based on the rules above.

05Refund method & timing

Approved refunds are issued to your original payment method. Refunds are typically processed within 5–10 business days, after which your bank or card provider may take additional time to reflect the amount. Where a payment processor deducts a non-recoverable transaction fee, that fee may be adjusted from the refund as permitted by law.

06Disputes & chargebacks

If something's wrong, please contact us first — we'll almost always sort it out quickly. Filing a chargeback without contacting us may lead to suspension of the account while the dispute is investigated.

07Changes to this policy

We may update this Refund Policy from time to time. The version in effect on your billing date applies to that charge. Material changes will be reflected by the date above.

08Contact

Refund questions? Email support@menucliq.com and we'll help.