How can we help?

This is almost always a session-cookie issue, not a typo. Try this in order:

1. Click the small refresh icon next to the captcha image and try the new code.
2. Make sure cookies are not blocked for app.menucliq.com in your browser settings.
3. Try in a normal (non-incognito) window — strict tracking-prevention modes can break PHP sessions.
4. If you're using a corporate Wi-Fi, try mobile data once to rule out a content filter.

If it still fails, send us a screenshot and the email you're using and we'll look in the server logs directly.

Click Forgot password on the login page. You'll receive a reset link on the email registered to your account; the link is valid for 30 minutes.

If you no longer have access to that email, write to support@menucliq.com from any address with: your restaurant name, owner name, registered mobile, and a recent invoice number. We'll verify and reset manually within one working day.

Go to Profile → Owner Details in your dashboard. Email changes require confirmation via the new address. Mobile changes require an OTP sent to the new number.

For ownership transfer (selling the restaurant, change of proprietor), email support@menucliq.com — we'll guide you through a verified handover so the old owner cannot reclaim the account.

If the bill has not yet been generated:

• Open the order from the captain or owner view.
• Click the item to edit quantity, change item, or remove with a reason note.
• Cancel the entire order using Cancel KOT — kitchen will be notified automatically.

If the bill is already generated and printed, only owners and managers can void it. The void will appear on the daily report with the reason and timestamp, which is needed for audit.

Yes. From Order Summary, search the bill (by number, table, or time), click View, then use Reprint. Every reprint is logged with the user and timestamp; reprints have a small DUPLICATE watermark to prevent confusion.

In Order Summary, change the date filter at the top. Historical orders are kept for the duration described in our Privacy Policy (currently 8 years for billing records, in line with CGST requirements).

Open Food Listing → Add Item. Fill in name, category, price (excluding tax), tax rate, image (optional but recommended), and availability. Save — the item appears immediately on the captain ordering screen.

For multiple items at once, use Bulk Import with the provided CSV template. Tip: keep your category list small and consistent — long menus with too many categories slow down ordering.

Yes. From Food Listing, toggle Available off for the item. Captains will see it greyed out and won't be able to order it. Toggle it back on when stock returns. No menu re-publish needed.

Yes, but only if you've configured a recipe for the menu item. A recipe maps how much of each raw ingredient is consumed per portion (e.g., 1 plate of paneer butter masala uses 150 g paneer, 30 g butter, 80 g tomato). When an order is billed, the configured ingredients are deducted from inventory automatically.

Items without recipes don't deduct stock — they show only sales numbers in reports.

The roles control which screens each person can see and what actions they can take:

• Owner — full access. Can do anything including refunds, void bills, change pricing.
• Manager — everything except deleting the account or changing ownership.
• Captain — can place and edit orders, view tables, generate bills. Cannot edit menu or staff.
• Waiter — can place orders for assigned tables only. Cannot generate bills or void.

Each role has its own login PIN. You can revoke access for any staff member instantly from Staff → Manage.

Go to Staff → Manage, find the person, click Revoke access. They are signed out everywhere within 30 seconds and cannot sign back in. Their past order history is preserved for audit but they no longer appear in the active list.

If you want to re-enable later, click Restore within 30 days. After 30 days, you'll need to re-add them as a new staff record.

Open Profile → Subscription in your dashboard. You'll see the active plan, billing cycle, next due date, and download links for past invoices.

Yes — first-time customers can request a full refund within 7 days of the first paid subscription. After that, refunds are pro-rated for unresolved service issues. Full details and the request process are in our Refund Policy.

Yes. Add your GSTIN to Profile → Tax Details and every invoice we issue from that point will include it. We'll re-issue past invoices for the current financial year on request — write to billing@menucliq.com.

For now, MenuCliq prints via the browser's standard print dialog, which works with any USB or networked printer your operating system already recognises (Epson, TVS, Citizen, Star, Posiflex, etc.).

A dedicated Print Software agent for one-click silent printing on Windows/Mac is in development and listed under Software Center → Coming soon in your dashboard. We'll email you when it's ready to install.

Yes — once the Print Software agent is installed, you can map Kitchen → Printer A and Cashier → Printer B from Profile → Printer Setup. Multi-kitchen setups (e.g., bar + kitchen + tandoor) are supported with up to 4 KOT printers.