In short
We want you to be confident trying MenuCliq. This policy spells out exactly when refunds happen, when they don't, and how long they take.
Scope
This Refund Policy applies to all paid subscriptions to MenuCliq's restaurant management Services. It supplements (and is incorporated by reference into) our Terms of Service. Capitalised terms used here have the meanings given in those Terms.
This policy does not cover: third-party fees (payment gateway, SMS, printer hardware), one-time professional services (custom onboarding, data migration), or charges processed by parties other than MenuCliq.
Free trial
Where a free trial is offered, no payment is collected during the trial. If you do not subscribe to a paid plan before the trial ends, your account will be paused; no charge will appear and no refund question arises. You can choose to continue with a paid plan, downgrade, or close the account at any time.
7-day money-back guarantee
If you are a first-time paying customer, you can request a full refund within 7 calendar days of the date your first subscription payment is received, provided:
- you have not previously claimed a refund under this clause;
- you have made a good-faith effort to use the product (we may ask what didn't work, so we can improve); and
- your account has not been suspended for breach of our Acceptable Use policy.
The 7-day clock starts on the date the payment is credited to our account, not the date of invoice.
Cancellation rules
You can cancel your subscription at any time:
- from your dashboard at app.menucliq.com → Profile → Subscription;
- or by writing to billing@menucliq.com with the registered email of your account.
Cancellation stops future billing. You retain access to the Services until the end of your current paid period — you don't lose what you've already paid for.
Refund scenarios
Real-world cases and what to expect:
How to request a refund
The fastest path is email. We do not require a phone call.
- Email billing@menucliq.com from the email address registered to the account.
- Subject line: “Refund request — <Restaurant Name>”.
- Include: a brief reason, the invoice number (or transaction reference), and the bank/UPI account where you want the refund credited (only if different from the payment source).
We may ask one or two clarifying questions, and we may ask for proof of duplicate payment in case of a gateway error.
Processing timeline
Acknowledgement — within 24 hours (working days)
You'll get a reply from a human, not a bot, confirming we've received the request.
Review — within 3 working days
We verify the account, confirm the eligibility, and respond with the refund amount and method.
Initiation — within 5 working days of approval
The refund is initiated through the same channel as the original payment wherever possible.
Credited — 5 to 10 working days after initiation
Most UPI refunds reflect within 24 hours; card refunds typically take 5–7 working days; bank transfers, 1–2 working days. Delays beyond this are usually on the bank's side — we'll share the ARN/UTR so you can follow up.
Non-refundable charges
Some categories are not refundable:
- GST and other government taxes already remitted to the authorities.
- Payment-gateway transaction charges retained by the gateway.
- One-time onboarding, training, or migration fees, once delivered.
- Hardware (printers, scanners) sold or recommended by partners — these are governed by the vendor's own return policy.
- SMS, email, and similar usage-based charges already consumed.
Disputes & chargebacks
If you raise a chargeback or payment dispute with your bank or card network without first contacting us, we may suspend your account until the dispute is resolved. We strongly prefer you write to billing@menucliq.com first — in our experience this resolves the issue faster than a chargeback and avoids the dispute fee that the gateway will charge.
Fraudulent or bad-faith chargebacks may result in account termination and legal recovery action under applicable law.
Changes to this policy
We may update this Refund Policy from time to time. Material changes will be notified by email and shown as a banner inside your dashboard at least 14 days before they take effect. Refund eligibility for any payment is determined by the version of this policy in effect on the date the payment was made.
Contact
- Refunds & billing: billing@menucliq.com
- Grievance Officer: grievance@menucliq.com
- Address: Hinjawadi, Pune, Maharashtra, India
If you have followed the process in Section 7 and are not satisfied with the resolution, you may escalate the matter to our Grievance Officer, who will respond within 30 days as required under the Consumer Protection Act, 2019.